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      Talk and no action - Anonymous employee Smartsheet Employee Review

      2.0
      Oct 7, 2022
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The experience can be good if find a team that is valued and has growth opportunities, and many of the individuals who work here are passionate about doing right by their colleagues and customers

      Cons

      The company wants to be a first choice employer but mostly goes through the motions without following through on any initiatives. DEI, for example, is led by a stellar team, but you can tell the senior leadership doesn't really buy into creating a truly diverse, equitable, and inclusive culture by their inaction. Onboarding and professional development are a joke unless you're a manager. Be prepared for them to claim you have prodev funds and then deny all your attempts to use it. Internal L&D offerings for ICs have little value, if you can even find an offering available. Currently there is a push to promote from within rather than lose talent, but this was poorly communicated, and from what I have been able to see, managers would rather hire externally than internally. Until your hiring managers are aligned with this message, it's a bit meaningless. There was also a big misstep with the appointment of Dennis Durkin to the Board of Directors earlier in the year. It was handled so poorly that I left the situation feeling that Smartsheet does not care about women as a whole and do not believe women. While they have managed to mostly smooth the situation over, I felt it was an unsatisfactory resolution as did many others. Lastly, if you have the misfortune of being on a team whose work seemingly does not matter because of favoritism toward other teams, you can expect no growth opportunities no matter how great you are at delivering outcomes.

      avatar
      Smartsheet Response
      3y
      Thank you for taking the time to share your experience. I am often blown away by how passionately our employees work to support each other and I’m pleased your colleagues have positively impacted your time at Smartsheet. It is always our aim to create a culture of belonging that is rooted in respect and opportunity for all people. Our leadership team deeply values the diverse voices and experiences that make up Smartsheet and strive to create an inclusive space for everyone to do and be their best. I hear your frustration around leadership inaction and I would like to learn more. I acknowledge that we have learned and grown a lot in recent months, especially since the appointment and resignation of our latest board member. In listening to employees like you, we understand improvements to our board appointment process need to be made and we’re actively working to address gaps that have come to light. As you know, continuously learning and adapting is a key competency at Smartsheet which comes to life in a multitude of ways, one of which is our commitment to employee development. It is our aim to provide resources and tools to help you not only grow into your next role, but thrive in your current role. We look forward to rolling out even more career planning resources in FY24. Again, I’m interested in hearing more about your experience and encourage you to reach out to your People Business Partner soon. Thank you for your feedback. – Megan Hansen, Chief People & Culture Officer

      Explore other reviews about Smartsheet

      5.0
      Jun 11, 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      1.0
      May 26, 2026
      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

      Cons

      Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

      1
      avatar
      Smartsheet Response
      1w
      Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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