Great Company, Better People. - Customer Success Team Smartsheet Employee Review

5.0
Jan 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Smartsheet was a great place to work. I felt I had a lot of autonomy in my job and wasn't constantly being micro-managed. My manager was incredibly supportive and allowed me to do my work. In hindsight the benefits they offer are a lot better than most companies. There is plenty of opportunity to advance and change teams. The transparency within the company was a huge plus. Smartsheet is very good about keeping employees informed about all aspects of the business. One of the coolest things about the company is that you can have a meeting with anyone without feeling intrusive or out of place. The executives are incredibly accessible, especially Mark (CEO). He loves hearing feedback from anyone, and encourages for you to act upon it. You'll quickly find that most of the employees are very smart (good job HR) , which can be a considered a con if you like to be the shining star of your group projects. The office itself was fantastic, I loved working in Bellevue and the space was incredibly nice. The kitchen is really nice and the place is well stocked with candy.

Cons

I don't have a lot of bad things to say about the company. I left because it just wasn't the industry for me. At the time I was working there my team wasn't as large some of the others so we had to have a larger less defined roll. The commute into downtown Bellevue can be nightmarish and add some time to your commute. Also the floor can get loud at times but personal space wasn't an issue.

Explore other reviews about Smartsheet

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

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Smartsheet Response
1w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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