General manager - General Manager Smashburger Employee Review

Labor matrix is far from possible to work with. Constantly changing coupon policies which upsets guests and draws in more complaints. Food cost is constantly up and down due to getting shorted on a truck and trying to chase after the vendor for a credit or a system upgrade changing costs for weeks on end. Bonus structure - changes almost every quarter and you are not aware until a week before the end of the quarter. Working 60 to 70 hours a week due to either call outs, having to cover down time due to lack of matrix hours, plowing through sales forecast Employee pay is low so you'll get sloppy and unmotivated people.