Not what it seems. - Shift Leader Smashburger Employee Review

3.0
Aug 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Co-workers were all awesome. It was fun to be there when there wasn't a tyrannical manager on duty and we could all do our job without feeling pressured and uncomfortable. It was a challenging job but there was room to grow and lots to learn. Lots of nice customers. Good place to work as your first restaurant job.

Cons

When you're a shift leader, you aren't even allowed to be clocked in as such all day. So you get paid $10 for maybe 3 hours of your entire shift. It's pretty unfair. Managers made us pick up all slack and blamed every little problems on us. Hours are never set in stone if you aren't a GM or AM. Lots of running around and plenty of difficult customers. Cashiers hardly make tips even though they do a lot for customers and make less than the cooks.

Explore other reviews about Smashburger

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone was friendly and had an overall nice environment.

Cons

I wouldn’t say there are any cons

1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There isn’t many pros about this company besides it helps you grow in a kitchen if trained properly.

Cons

Management is a joke, Teamwork is a joke. Manager’s will be on their phones while you’re only one cook in the back running everything and never offer to help and when they do it’s barely any. The higher ups will expect so much out of you and run you into the ground with work then wonder why you’re so burnt out. It doesn’t feel like a job but more like torture working here and that’s just a start of what goes on here.

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