general manager - Restaurant General Manager Smashburger Employee Review

2.0
Aug 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Control of P&L, Able to run business as if it was your own. Easy to obtain bonus

Cons

Pay is horrible compared to other General Manager positions. Support staff at home office does not communicate with other departments causing frustration at unit level. General Manager's hours count against hours for store but GM is asked to get outside of store to promote sales. Last time I checked I was not in marketing. Company uses 3rd party for R&M, Service Channel, and they end up overpaying and using poor quality companies.

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Smashburger Response
10y
Smashburger conducts market analysis to ensure competitive compensation. Since we do encourage General Managers to run the business we ask them to play a large part in local marketing. It does mean they have to get out in the community and drive sales. Suggestions are always welcome to ensure managers have the tools to achieve sales goals. Thank you for your comments.

Explore other reviews about Smashburger

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone was friendly and had an overall nice environment.

Cons

I wouldn’t say there are any cons

3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Relatively flexible schedule... coworkers were great too

Cons

Very demanding as you are usually the only person performing in one area. Mgmt is typically reluctant to help.

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