Rampant Sexual Harassment, Awful Management - Line Cook Smashburger Employee Review

1.0
Aug 18, 2023
Recommend
CEO approval
Business Outlook

Pros

You get a cool hat

Cons

Horribly understaffed on purpose. Everyone begs for more hours, but management is desperate to save money. The kitchen needs 6 people to keep it running during rush hour, and we usually had four. The second it gets slightly less busy, they send people home. There was a three-hour period in the middle of the day where I was the only one in the kitchen, with someone in the back unloading the weekly shipment and someone up front taking orders. This wasn't an early morning or late-night dead period, this was midday. The average wait time during rushes is about 40 minutes, and customers treat employees like garbage because they have to wait so long. We were forbidden from telling customers the wait time because they kept leaving (understandable). It just resulted in more screaming customers. There was also a ton of sexual harassment. A middle-aged coworker kept grabbing my butt when he walked by when I was still a minor. One of my other coworkers (also a teen at the time) made obscene jokes about all the girls. One of the managers (in his 40s) told a minor that he'd get her pregnant if she was 18. It was a really awful environment. The food safety is seriously lacking, too. Since there's no time to make anything properly, chicken is made en masse and left under heat lamps for extended periods of time. People will use their raw-meat covered gloves to fold and wrap freshly made burgers. Overall, horrible workplace environment that caused me tons of stress.

Explore other reviews about Smashburger

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone was friendly and had an overall nice environment.

Cons

I wouldn’t say there are any cons

1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There isn’t many pros about this company besides it helps you grow in a kitchen if trained properly.

Cons

Management is a joke, Teamwork is a joke. Manager’s will be on their phones while you’re only one cook in the back running everything and never offer to help and when they do it’s barely any. The higher ups will expect so much out of you and run you into the ground with work then wonder why you’re so burnt out. It doesn’t feel like a job but more like torture working here and that’s just a start of what goes on here.

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