Good salary, but toxic - Customer Service Representative Smith+Nephew Employee Review

2.0
Sep 20, 2025
Recommend
CEO approval
Business Outlook

Pros

The salary is good, and correct equipment is provided to complete the job. My immediate team made the job great, but I hardly spoke to other people in the company.

Cons

Customer service teams are very disorganized, there's a new manager every year who comes in trying to change everything, but who ends up leaving just as quick as they arrived. The company is trying to combine regionally working customer service teams, but as each region does the job differently it's a huge task and not going well. There doesn't seem to be proper training so new people keep coming in, making many mistakes and then leave with everyone else to clean up those problems.

Explore other reviews about Smith+Nephew

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive work environment, Enjoy being part of a Global Service team and Company that values teamwork, innovation, and continuous improvement. Amazing coworkers with Knowledge and experience.

Cons

Like any rewarding role, being a Service Coordinator comes with challenges. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities. Working with customers and various S&N teams around the world often involves navigating different time zones, balancing urgent requests, and coordinating across multiple departments. These experiences create valuable opportunities for personal growth, collaboration, and professional development while contributing to exceptional customer service and business success.

3.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Working across different department, Learning to lead. Consistent work.

Cons

A big pond with a lot of boats but none are connected. It is really hard to grow across and around this company. It maybe global but it doesn't feel like it when it comes to trying to advance your career in a new direction.

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