Safe & Stable in search of it is culture path worldwide - Customer Service Manager (CSM) Smith+Nephew Employee Review

4.0
Oct 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Safe & Stable employer behaving fair from compensation prospective playing successfully in socially important business. Great care of a product & quality.

Cons

Still in search for an adequate culture which is very different from country to country., not really interested in growing professionals within the company but hiring from outside (not taking care of how those new people fit the teams)

Explore other reviews about Smith+Nephew

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed my management team

Cons

Not a lot of training for the position

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive work environment, Enjoy being part of a Global Service team and Company that values teamwork, innovation, and continuous improvement. Amazing coworkers with Knowledge and experience.

Cons

Like any rewarding role, being a Service Coordinator comes with challenges. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities. Working with customers and various S&N teams around the world often involves navigating different time zones, balancing urgent requests, and coordinating across multiple departments. These experiences create valuable opportunities for personal growth, collaboration, and professional development while contributing to exceptional customer service and business success.

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