IT Manager - IT Manager Snap Technology Employee Review

Thank you for your review. As a company that has grown in our sophistication and had to learn how to better manage our business, there was a time that reviews were not done consistently. This is a fair statement from a time in the past. I can proudly say that we have dedicated HR resources today and that reviews and bonuses are consistently done. This has been true for over 3 years now. In regards to no backbone with abusive clients. This is something I am concerned about on the occasions it happens. 2 years ago we began a process where we evaluate our customers as a management team. If a customer is not meeting our expectations or otherwise abusive with our team, we now have a practice of firing the customer. In fact in the last two years we have fired about 4 customers. All of which were because of the way they treated our team. I regret not learning that lesson sooner, but I do feel we have found the right path and do stand up to clients who are abusive.