The executive staff cares little about their employees, the CEO has announced plans openly in meetings and in the press about his plans to grow to a size where he can sell the company off. Processes are in place that work, unless you are an executive, then you don't need to follow any of them. Pay is far under what other techs in the country are making. Numbers are everything and nothing, once a goal is achieved there is a fault in the way it was collected and a new goal is set cutting into your time, be ready to work lots of overtime without overtime pay. Zero protection for abusive customers. No job security, when things get tough they just cut staff to make up the difference so there's a lot of turnover in staff. No moving expenses for employees who relocate.