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Snap Technology

Is this your company?

Great at Interviews, poor at employee care, loooong hours - Anonymous employee Snap Technology Employee Review

1.0
Jun 29, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

paid certifications, 401k matched and good PTO, process driven

Cons

The executive staff cares little about their employees, the CEO has announced plans openly in meetings and in the press about his plans to grow to a size where he can sell the company off. Processes are in place that work, unless you are an executive, then you don't need to follow any of them. Pay is far under what other techs in the country are making. Numbers are everything and nothing, once a goal is achieved there is a fault in the way it was collected and a new goal is set cutting into your time, be ready to work lots of overtime without overtime pay. Zero protection for abusive customers. No job security, when things get tough they just cut staff to make up the difference so there's a lot of turnover in staff. No moving expenses for employees who relocate.

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Snap Technology Response
6y
Thank you for your review. There definitely are times that the hours can be long, although this is not the norm. We do find that some individuals will choose to work more than is asked and we watch for that as we know that individual will overdue it and become inefficient. We never require long hours. Its really all driven from making sure our customer's needs are taken care of. Sometimes that does mean working in off hours. We also encourage our team to help each other so nobody carries the burden more than another. We work to have each others back when that happens. Fortunately, it is not constant and we do make sure the employees time is respected and given back as well. As far as open acknowledgement that some day in the future we may sell the business.... this is true. As a company we have a transparent management philosophy. We share out revenue numbers, sales goals and the company's "big hair audacious goal" or BHAG will our entire team. Our philosophy is that we should all know the goals and work together to achieve them. As I always say in meetings or in press interviews, it is not a settled fact that we will sell the business, but at some point the owners will want to retire and pass along the business to the right individuals. Our current mode is to acquire other businesses not to sell ours. It will be that way for several years forward.

Explore other reviews about Snap Technology

5.0
Dec 26, 2024
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CEO approval
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Pros

MSPs are stressful in general, but this is a great one.

Cons

Low salary and high pressure.

1.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

They paid me when they said they would

Cons

Micromanagement is RAMPANT. Turnover is astronomically high. Both owners have their heads in the clouds while wearing their rose colored glasses. Unless you are homeless or about to be, I wouldn't waste your time applying or working here.

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