Micro-managers, toxic environment, and underwhelming pay - First Response Technician - Computer Technician III Snap Technology Employee Review

We agree. We are a numbers driven company. We do want to ensure everyone is staying on top of our customer's needs and we work to be very clear about this. Many team members thrive by having a clear set of expecations, they know what good looks like and like objective data to help set the tone. That being said, we also hold regular meetings and personal one on ones to get our team members input on the numbers and what is working and not working. We are sorry to see this person felt this meant it was micro-managing and Toxic. We will take this to heart and constantly work to improve our work environment. In regards to the pay for the FRT role, this is essentially an entry level role and we look to find people with education, the right attitude and some technical abilities. We put everyone on paid for training plans and offer bonus for those who achieve new skills and certifications. We are sorry this person felt the pay wasn't in alignment with thier abilities. We are very upfront about what positions are paid and work hard to ensure that it is fair and inline with what others pay for similar duties.