New Hire Experience - Loan Specialist SoFi Employee Review

5.0
Dec 12, 2025
Recommend
CEO approval
Business Outlook

Pros

My experience was amazing. The communication with the recruiter and everyone involved in my hiring process was excellent. The team was very professional, organized, and responded immediately. All of my questions were answered, and the interview emails were well-structures, so i always knew who would be contacting me next and when. The timeframe for filling the position was exactly as communicated, which i truly appreciated-it face me a clear window to balance my prior commitments. I loved it never has a positive boarding experience before like this. Thank you I love the team at Golden Pacific Bank.

Cons

At Sofi Division is (Golden Pacific branch), I was hoping they would have a more structured training program in place, as well as their own It representative dedicated to this domain. Sometimes the requests weren't fully understood on the Sofi side. which made certain tasks a bit challenging. These are the only areas where i would like to see improvement. My manager does a great job training me but they should have a program or classes where the programs are shown for loan specialist and hands on job duties. I was fortune to have a great team and management that showing me and training me.

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5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

You pick your own schedule

Cons

Lots of events during week days

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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