Great benefits and perks, poor management. - Member Service Representative SoFi Employee Review

We appreciate you taking the time to share your SoFi experience with us; we're disappointed to hear your time on the Member Service Representative team hasn't met your expectations thus far. This role is an absolutely critical part of our mission to help our members achieve financial independence. Our goal is to create the best customer service in the industry, which means we are committed to ensuring our team members are available at all times of the day to address our members' needs. That said, we truly believe that our people are our biggest differentiator, and if we take care of them they will take care of our members. Our Workforce Management team regularly looks at data to anticipate when members will contact us, and we staff our team according to the demand. Our WFM and leadership team are in nearly constant contact to make sure we have the right team in place to meet the high volume of calls we receive. We are committed to equipping managers with the tools and resources they need to create an inclusive, supportive work environment where their team can do the best work of their lives. We would like the opportunity to directly address some of your concerns, so we encourage you to reach out to your PBP, a trusted executive, or email us at glassdoor@sofi.org to continue the conversation. We really appreciate the feedback.