Solid Employer - Escalation Specialist SoFi Employee Review

We see feedback as a gift that will only help us improve, so thank you for taking the time to share your SoFi experience with us. As you may remember, one of our values is 'take care of people and help them grow' and we're committed to building programs that support career development for our employees. We're glad you were able to experience that first hand. We're sorry to hear you felt our structure is unorganized and there is a lack of communication and training. With the ever-changing COVID-19 pandemic, it is essential that our return to work program is agile and flexible as our #1 priority is the health and safety of our employees. That said, we know cross-team communication is an area of opportunity for SoFi as a whole, and we are working on how we can improve so all employees feel informed. You also may have left before we made some changes to our Operations team to continue to invest in more scalable training resources to set our employees up for success. We wish you the best of luck in your next career move. Take care!