Growth opportunities - Member Service Representative II SoFi Employee Review

Thank you for taking the time to share such a thoughtful review of your SoFi experience. Our Operations employees are on the front lines talking to our members every day, and helping them get their money right. We are incredibly grateful for their (and YOUR!) dedication to our mission. We truly believe our people are our greatest differentiator, so having programs to help them grow, benefits to support them, and work flexibility is of the utmost importance to us. We are so happy to hear you have experienced this firsthand. We aim to create a consistently positive member experience with every interaction, and in order to do so, we set very specific metrics - all employees are provided metrics and evaluated against them on an ongoing basis, with a formal review each quarter. Every employee is held to the same set of metrics and we strive to give everyone the training and tools they need to meet and exceed expectations. As you know, we have a quarterly performance check-in program and a formal process to award merit increases and promotions. We also frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. That said, we hear your feedback around compensation and promotions and encourage you to share your thoughts directly with your manager or PBP. We would not be where we are today without our incredibly smart, hard working, and dedicated employees like you. Thank you for being on this journey with us, and for taking the time to leave a review.