Great benefits - Customer Service Representative (CSR) SoFi Employee Review

5.0
Dec 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits Paid lunch Paid tuition PTO Pay

Cons

Your role can change drastically with little to no notice

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SoFi Response
4y
We sincerely appreciate that you've taken the time to share your SoFi experience with us - we're thrilled to hear it was overall positive. We believe our people are our greatest differentiator, and we've created comprehensive compensation and benefits offerings that support their overall wellbeing. We're glad to hear you enjoyed some of these offerings! SoFi is helping to transform an industry that hasn't changed in decades, so we are constantly learning, iterating, and innovating. We acknowledge that sometimes that makes change feel constant, but we feel we need to be adaptable and flexible in order to achieve our mission of helping people achieve financial independence. While you're no longer an employee, you'll always be a part of the SoFamily, and we wish you the best of luck in your next career endeavor. Take care!

Explore other reviews about SoFi

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work with good ambitions and resources to make things happen. Incredibly talented people on the company. Also AI forward.

Cons

Some unnecessary bureaucracy at times to get things done but improving everyday with the help of AI

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SoFi Response
1d
Thank you for taking the time to leave such a positive review. We are delighted to hear that you enjoy working with our ambitious, talented team and leveraging AI to drive innovation, and we appreciate your constructive feedback on process efficiency. Should you wish to discuss your thoughts further, please connect with us at glassdoor@sofi.org.
4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Relaxed Internal Mobility Hybrid (few times a month) SoFriday

Cons

- Hype chasing, non-technical middle management - Top-down technical decision making by PEs on some orgs - Some teams really lack diversity

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SoFi Response
1d
Thank you for sharing your perspective with us. We appreciate your highlights on internal mobility and work culture, and we value your feedback concerning leadership approaches. Should you wish to share additional insights, please connect with us at glassdoor@sofi.org.
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