Not so bad not so good - Reviewer SoFi Employee Review

Thank you for taking the time to leave a review of your experience working at SoFi. We're glad to hear you are enjoying the people and the work environment we foster. We aim to create a consistently positive member experience with every interaction, and in order to do so, we set very specific metrics - all employees are provided metrics and evaluated against them on an ongoing basis, with a formal review each quarter. Every employee is held to the same set of metrics and we strive to give everyone the training and tools they need to meet and exceed expectations. Thank you for the feedback, and we encourage you to also share your sentiments on our annual engagement survey, which comes out next week. We use the data from that survey to action plan with leaders on how to improve. Take care.