Easy but toxic and horrible management - Customer Service Representative (CSR) Soapy Joe's Employee Review

1.0
May 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Easy to learn everything about the job

Cons

Management does not care about you. You can report things that are against the handbook and they will get you in trouble instead of assessing the situation. You can report it to higher management but they do a good job with silencing you. HR does NOT know how to do their job. Basically if you do anything illegal and you are a favorite, you won't get in trouble. If you are not a favorite you will be manipulated and used and thrown around. They will make you work off the clock at times for example calling you on your lunch to help. Work is also divided unevenly. Favorites work less and everyone else has to pick up after them. Managers will leave the site unattended for hours and then when called will not answer even though they are on salary. Supervisors complain about doing stuff they have to do and if they don't feel like it will make someone else do it. Managers will cut your hours without telling you. Only certain people can call off and use sick hours for non sick reasons. The machine is always broken so we had to deal with the angry customers who were waiting in line and management never had a solution to these problems. Not enough vacuums for the amount of cars they wanted to push every hour. Never enough towels to supply or never enough detergent to wash the towels so most of the time it would just be washed with water. Many more cons but if you decide to work here do not become friends with your coworkers, everyone is fake and will rat you out to protect themselves. Stick to yourself and just do the easy job.

Explore other reviews about Soapy Joe's

1.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing at all. Maybe they'll give you pizza.

Cons

I strongly advise potential candidates to reconsider applying here if you value your well-being. The culture is one of constant burnout, characterized by unrealistic deadlines and a lack of support from leadership. Management prioritizes metrics over employee health, creating a high-stress environment that is simply not sustainable. Save your mental health and look for an organization that actually values its people.

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