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Social Security Administration

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Government employment - Telephone Service Representative Social Security Administration Employee Review

2.0
Jan 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits and not much else.

Cons

Horrible work environment. Micro management. Management operates as a "US vs THEM" system. Never received any encouragement to advance.

Explore other reviews about Social Security Administration

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

flexibility, teleworking, pay, and holidays off cool work environment.

Cons

Everything's on a quota, heavy workload, dealing with irritated claimants—it's not really a legal job.

1
4.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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