Not terrible, but so much room for improvement. - Anonymous employee SofterWare Employee Review

3.0
Mar 9, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* Very relaxed atmosphere. * Leadership is very approachable. * Promote from within often. * Job security. * Depending on department, flexible hours. * Most people that you work with are good people.

Cons

* Leadership fails to lead. It's incredibly hard for them to make decisions and then to communicate them. * The goal squads (work offloaded from the executive team to the average employee with a lower salary) aren't working, and people know it, but they keep trying to force it anyway. * They will happily promote from within but then offer no support, guidance, or mentorship .. and then wonder why projects struggle and people get frustrated. * Marketing department is toxic and breeds distrust. * Depending on the department, evaluations are fairly unhelpful. * They are still very much invested in maintaining current power structures and doing things that feel "comfortable" instead of taking risks for what is "right". * While leadership is approachable, and will listen, they aren't really hearing you and have no follow-through.

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SofterWare Response
5y
Thank you for taking the time to share your feedback. We continuously look for ways to innovate and improve the way we work, and one example was the formation of the goal squads. It came about from a desire to get more of the company involved in key initiatives, no matter their role or seniority, and make sure everyone is aligned with the company’s goals. We learned from that experience by assessing the results and making adjustments along the way. Additionally, we are always seeking news ways to solicit meaningful feedback from employees so that we can implement changes and new programs to increase employee satisfaction and engagement. In fact, the Communications & Marketing department underwent extensive employee feedback as part of a goal squad initiative and the results improved satisfaction 70% in the last year. Additionally, the department has added additional leadership, including a new CRO and Director of Business Development. As illustrated above, the company takes great pride in not only listening to employee feedback, but acting on it. Another example includes our shift from annual performance reviews to monthly check-ins, which has received overwhelmingly positive feedback from staff who feel more encouraged and connected, with a clear focus on career planning and growth. Your advice to our management team is very good, thank you. In fact, nurturing and cultivating a great team is one of the foundational pillars of our company strategy. We’re sorry you’re no longer at SofterWare to see how all this hard work blossom’s in the months ahead, but we hope your friends at the company will share some success stories with you. Kathy Piunit- Vice President of HR

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Jun 4, 2026
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Pros

Amazing company to work for. Work life balance, understanding managers, and great peers.

Cons

Lack of communication across teams.

5.0
Jan 8, 2026
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Pros

Excellent positive company culture that values work life balance and transparency. Even as an intern they immediately let me know what the different positions earned at my first 1-on-1. Despite only being an intern, I always felt respected and that people cared about what I had to say during meetings and when giving critiques.

Cons

Only con I can think of is that if you don't like being fully remote then this won't be the company for you

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