Not a Great place to work - Technical Support Representative SofterWare Employee Review

1.0
Apr 7, 2021
Recommend
CEO approval
Business Outlook

Pros

- The people who work the same position as you are very nice people

Cons

- You will be told you are being hired for a 9 to 5 position however be prepared. They do enforce mandatory late shifts 8 weeks a year that they do not tell you about. - The employee voice is completely ignored here. - The job is extremely stressful to the point of affecting the health of the employees. - Medical benefits are extremely lackluster and are usually made worse with each new enrollment plan. The company always chooses the 'most cost effective' medical plans - There is very little opportunity for growth despite promises to the contrary.

Explore other reviews about SofterWare

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company to work for. Work life balance, understanding managers, and great peers.

Cons

Lack of communication across teams.

5.0
Jan 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent positive company culture that values work life balance and transparency. Even as an intern they immediately let me know what the different positions earned at my first 1-on-1. Despite only being an intern, I always felt respected and that people cared about what I had to say during meetings and when giving critiques.

Cons

Only con I can think of is that if you don't like being fully remote then this won't be the company for you

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