solid company - Technical Support Representative SofterWare Employee Review

Thank you for taking the time to leave a review, and we appreciate your feedback! I agree wholeheartedly with the observation about your coworkers. When we ask for feedback from staff and clients, they both rate “the people” as what they love most about SofterWare! As for your other comment, while we work hard to develop a product that is easy to use, we do find that clients who take training during their onboarding enjoy greater success. Our account team strongly encourages it, but it's at the client’s discretion to sign up. We also offer lots of free training, including articles, videos, webinars, in-product tips and more. All that said, clients love our support team, and sometimes they prefer speaking to someone when needed the best. This is why we provide a host of support and training options based on their preferences. Thanks for the feedback to review the training process and materials - this will get passed along to everyone involved in SofterWare University, our training program for new hires. If you have specific suggestions and haven’t already shared them, I'd encourage you to send them to Kelly, our training team manager (she loves feedback and new ideas!) or provide them in the New Hire Journal that we ask each new staff member to complete during their first few weeks here. Thanks! Sincerely, Lauren Sheehan, President