Don't waste your life here - Technical Support Representative Solera Employee Review

2.0
Apr 24, 2025
Recommend
CEO approval
Business Outlook

Pros

- Fantastic starting pay when hired(dependent on hiring manager) - Decent training and onboarding (before you're thrown to the wolves) - Tons of resources everywhere to succeed - Quarterly bonuses(when they actually get sent out) - Decent insurance and benefits options for full time employees

Cons

- No raises or promotions or even cost of living adjustments - been with the company for 3+ years and I have had one raise that was less than a dollar. - I have been promised a raise and promotion for literal years - This company doesn't care if you aren't able to eat or provide for your family, - If you bend over backwards and carry your team through challenges you're likely to get harassed and bullied until you step back. - People are quitting everyday and still there is no movement. Its because the company only cares about their profits. - They swap around management constantly because they don't want to give out raises, so even management is there begrudgingly and without adequate pay for the work they are doing. - They cross-train people that they feel don't carry enough weight for their home team - which creates MAJOR issues, the cross-trained people NEVER get enough training to succeed and end up causing more issues for the people trying to keep everything functional eventually driving customers to our competitors because they can no longer get reliable support.

Explore other reviews about Solera

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for!

Cons

The pay could be better.

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

None that I can think of.

Cons

The company has significant issues that make it difficult to recommend as a long-term workplace. HR support is virtually non-existent, leaving employees without meaningful assistance when concerns arise. Favoritism appears to influence decisions more than performance or merit, creating an unfair work environment. There are very few opportunities for career growth, and many employees find themselves in stagnant roles with little chance for advancement. Even when employees consistently exceed expectations and earn recognition, raises are infrequent or nonexistent, making it difficult to feel valued for hard work. Additionally, there is a noticeable lack of professionalism at the management level. Communication, accountability, and leadership standards need significant improvement. Overall, the company would benefit from investing in stronger leadership, a more effective HR department, and a culture that rewards performance fairly.

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