Disappointed and Hurt - Hospitality Agent Sonder Employee Review

We’re so glad to hear you enjoyed some of our great perks and the people you got to work alongside, though saddened to hear there were parts of your experience with Sonder you didn’t enjoy. The Hospitality Agent role is a very multifaceted one, where those individuals have to do a variety of different tasks everyday. We hear your frustrations in our expense reimbursement process, and are working to implement an employee credit card program to eliminate this type of frustration for our employees. Sonder puts great emphasis on being a supportive, empathetic and inclusive space for our employees. Our CEO welcomes and encourages feedback and ideas and is candid in acknowledging where he can improve or could have done better. The layoffs were a tough reality Sonder had to face, like many other organizations, due to COVID but we are disappointed to hear you didn’t feel like we handled that process well for you. We had to move fast, but we would be more than happy to send a note to your colleagues on your behalf if you’d like us to. We are grateful to you for the time you spent with us, and the hard work you put forth. Should you care to share anymore specific details with us on how we can improve or have us pass a goodbye note along to your team, please reach out to our People Partners at peoplepartners@sonder.com