Amazing Growth Opportunities - Guest Experience Team Lead Sonder Employee Review

4.0
Aug 26, 2020
Recommend
CEO approval
Business Outlook

Pros

I was able to grow and take on new responsibilities very quickly, moving positions several times for strong performance. I also loved my colleagues. The guest experience team at Sonder is well led and really values it's leadership group. The travel perks are great too!

Cons

It's a demanding position in a department that never stops operating. Sonder is still a young company with a lot of structure and process that needs to be established. This allows flexibility and quick decision, however, it can also result in a lack of proper procedure and resources. This can cause a lot of stress and burnout becomes a real concern.

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Sonder Response
5y
Thanks for stopping by to share your experience at Sonder! Developing our employees is so important to us, so it’s wonderful to hear you were able to grow your career with us and work in several different positions. It’s true that it is a demanding department, and we do agree that it’s led well. Our Central Guest Services’ (formerly Guest Experience Team) members have worked tremendously hard at helping to build out structure and process, but we definitely still have work to do! We have also hired 50 additional team members recently and promoted many others to help reduce the burnout! We appreciate the time you spent with us and wish you all the best in your future endeavors!

Explore other reviews about Sonder

5.0
Nov 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Culture was great. We had a lot of fun building something that could have gone to the moon. Best employer I ever had until we closed our doors.

Cons

It's closed now. Unfortunately had to happen very abruptly,

1.0
Jul 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work from home and ok pay

Cons

Company's leadership was a mess and company had to file for Chapter 7

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