Could use some small changes - BDC Representative Sonic Automotive Employee Review

Users say... "Benefits are good and the future is bright." "Pay was good and the associates I worked with at the store level were great." "people are great there friendly" "As a 'Sonician' of over 12 years, I can attest to the great values and culture across the entire company." "Great Coworkers, fun place to work, some manager do go out their way to help employees" 

Users say... "poor management and underpaid for work completed" "Long hours (10.5 hours per day to be exact) and can get incredibly busy." "There is no work life balance" "Managers always blabbing about making calls to your lead everyday even if they expressed disinterest" "Very corporate and upper management is only focused on numbers and metrics"