Extremely Poor Leadership and Lack of Action from Upper Management - Parts Department Sonic Automotive Employee Review

This has been the worst job experience of my career. To begin with the basics, the benefits are terrible, the pay is abysmal, and the PTO policy is almost non-existent. Now, for the more significant issues. The department manager lacks crucial skills in leadership, communication, and organization. He regularly (daily) speaks negatively about employees behind their backs, which has led to a toxic and uncomfortable work environment. Due to his poor communication, the entire department operates in disarray. Parts are frequently misplaced or missing, which has led to numerous customer complaints. Instead of addressing issues directly, the manager often mumbles things under his breath, leaving us unclear on what needs to be done. As a result, morale is at an all-time low, and many employees have chosen to leave. Over the course of his three-year tenure, 10 employees have left, largely due to his lack of leadership, competence, and empathy. What’s most frustrating is that every single parts employee has taken these concerns directly to the General Manager. Despite repeated attempts to address these issues, no action has been taken, which suggests that upper management is either unaware of or indifferent to the ongoing problems. In just the past week, two more employees quit, one of whom walked out in frustration. I would not recommend this company to anyone. It's crucial for the company to re-evaluate who they are placing in management positions and, more importantly, to listen when an entire department is raising the same concerns.