The biggest is the pay compared to the work. The national avg pay for tech support is just over 17/hr. The avg in the bay area is around 19. Sonic pays 14 hr which is below the national avg. Considering we are located in an area that has the highest cost of living it is hard to believe the pay is below the national average for tech support. It's sad when after 60 days employees flipping burgers at in n out will be making more than a sonic tech support agent.
•Also there are simply not enough workers on most days. This may have to do with the pay but it makes the job even more stressful when you to calm down frustrated customers because of long hold time due to being understaffed.
•Although we do not get paid as well as tech support agents nationally we are expected to not only do our job, but also fill in for bIlling and sales bother during the day and after those departments are off.
•Lack of feedback from immediate supervisors. I have had trainers check in and ask how things are going but have yet to hear anything from immediate supervisor.
