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      Be Sure to Know What is Expected - Customer Service Sony Employee Review

      1.0
      Apr 12, 2016
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      No input for a pro --just advice. Check what is expected of you, try and get it in writing, ask how many people have been "moved" through the person you will be working for, if it is more than 1 reconsider any offer, this will be your first red flag

      Cons

      Not a M-F 9-5 job. Expect to worked weekends, holidays along with customers/managers calling expecting you to drop what you are doing (even on vacation) to get reports to them

      Explore other reviews about Sony

      5.0
      Jun 4, 2026
      It director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work for for senior professionals

      Cons

      Management is problematic at times

      4.0
      Jun 23, 2026
      Communications manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Balanced environment Great pay and bonus

      Cons

      Siloed teams Top down structure Competitive environment Unclear R&R

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