Pros
- Breaks, lunches, and attendance policy are very relaxed. - Stocked break room. - 401k/Roth 401k w/ match
Cons
In previous carriers I have been shot at, lunged at with a knife, tackled by drug users, and threatened on duty. This job is more stressful than that was. - The company lacks initiative for innovation. - Software bugs fill the user experience with problems, increasing call volume. - No communications between management and employees. - Too many unproductive meetings. - No compensation increases for performance or inflation. - Turnover is high and workload is shifted to other departments without compensation evaluation. - Passive aggressive work environment. They won't tell you the things you need to improve on. Instead, they will build a file against you over time. - Suggestions are disregarded and never goes up through Chain of Command. - Health Insurance options are bad.