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Sorenson Communications

Engaged Employer

No future with this job - Captioning Agent (CA) Sorenson Communications Employee Review

1.0
Mar 24, 2023
Recommend
CEO approval
Business Outlook

Pros

remote, set your own schedule

Cons

No opportunities for advancement. The software being used to caption is horrible. You can talk perfectly clear and it'll still put something way off from what you said. You're reviewed monthly but no increase in wages if your performance is great. The score needed to hit for the monthly performance review is only getting higher and they make it more tedious to caption. For example, we used to be able to get by with saying "you are" for "you're" if the software didn't pick it up, now it docks off points during your reviews. ITS THE SAME DAMN WORD. They're in the process of remodeling the company so they're cutting hours of all CA's. There is now a shift bid basically. Split into three groups. Group one: Has the most security, with not having to bid at all. Group two: Has to bid but more than likely will get approved. Group three: You're on your own kid. You'll basically only get a 5 hour weekly schedule. THATS ONLY 10 HOURS ON YOUR CHECK.

Explore other reviews about Sorenson Communications

5.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling. Supportive admin. Incentives during peak times.

Cons

Low hours during the summer. Requires stamina.

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Mission is great. Some great coworkers.

Cons

Lack of communication. Constant escalation of expectations can be difficult to keep up with.

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