The Trauma Was Unbearable - Tech Support Sorenson Communications Employee Review

The customers were allowed to verbally abuse you all day and nothing would be done about it. The supervisors would hide from irate customers and leave you to fend for yourself against them. I was literally on my hands and knees crying and hyperventilating after a call and all they did was tell me ways to “cope.” Awful. The training was good but not enough. Nobody could be prepared for the trauma this position leads to. I haven’t worked here for years and still sometimes get flashbacks.