Pros
Tons of opportunities for free CEUs, wonderful colleagues, clean environment, breaks every hour (or can stack breaks), flexible -supportive for time off, steady work, decent pay (you eventually hit a paywall and no longer can earn more), offers opportunities for paid interpreting program for codas (similar to ITP - Compass), supportive training to prepare for working on the phones.
Cons
The company has changed significantly over the last year- laid off a bunch of employees without much notice, lacks deaf culture behind the scenes, laid off and lacks deaf employees, no longer cares about interpreters (treats us as warm bodies), lacks transparency (claims otherwise and there’s a good amount of “read in between the lines”), verbally abusive callers (both deaf and hearing callers) and management offers little to no support, no longer offers perks such as being able to travel and work at varying Sorenson office as a traveling interpreter.