Pros
Great Benefits, not too much after that as far as my department in the CCO. Heard a lot of good things about people in different departments
Cons
Too many management levels which restrict process improvement. The list can go forever to be honest, however my Cons are a majority for the Call Center Organization (CCO). Currently there is a lot of downsizing/out sourcing. Organization is focused on pushing customers to automated systems such as sce.com or auto automated phone system. Company is way way behind in technology, the major down fall with the push to automated service is that the system/technology being used is out of date and completely a joke. Operates at a very low efficiency level, a majority of IT has been outsourced which is completely a joke. Causing system down issues that normally are resolved in a couple of hours to last for days. I would recommend to stay away from the CCO organization, it is a black hold, no development opportunities. Really no way out. Restrictions of a 2 year commitment when I originally took the job, As far as SCE overall, there is no taking care of their employees and development them to future career opportunities, 90-95% of jobs are open to external so don't think taking a job with SCE will give you any leverage.