Excellent work environment, salary and benefits - Operations Agent Southwest Airlines Employee Review

Great flexible company. You have the upmost control over your schedule. Work as much or as little as you want.

Not any that I could think of

The company offers competitive travel benefits, good pay, and the opportunity to work with many dedicated employees. The brand has a strong reputation, and there is potential for a positive work environment if leadership consistently lives up to the company's stated values.

Southwest Airlines has the potential to be a great company, but the workplace culture falls short of its public image. In my experience as an employee in HR I see the microaggressions are common, and employees of color face barriers to career growth and advancement that are not equally experienced by everyone. Leadership lacks transparency, communication is inconsistent, and employees are often left without clear explanations for important decisions. There is a disconnect between the company's stated commitment to diversity and inclusion and what is experienced in the workplace. The organization would be a much better place to work if leadership fostered a culture of accountability, transparency, respect, and equitable opportunities for all employees.