Pros
The benifits were great including free flights when there was availability to fly standby.The job has great flexibility by allowing workers to shift trade and also allowed you to give tour shift away if someone was willing to agree.
Cons
The call centers were an awful place to work. I dreaded going to work. Morale was low due to being treated like children. You were not allowed to sit where you wanted. You had to sit in what they called zones. Hard work was not appreciated. All the supervisors cared about was how many rental cards you booked and how many people you transferd over to the credit card company. Call center reps don't truly have the freedom to assist customers because they are only supposed to be on a call for 300 seconds which is not responsible when you are trying to provide good customer service which includes booking a flight, helping to research travel funds, booking cars and pushing the Rapid Rewards credit card. Then when they say no tell them why they need to upgrade, why they need the rental car and why they need the credit card. Also, they are ridiculous about attendance. I couldn't get my shift covered and missed my grandmothers funeral so I wouldn't get an occurrence because as a single mom I needed the job. A co- worker went into labor but was told she was not able to leave until her paperwork was done or she would get an occurrence.