Chaos, incompetence, lack of leadership - Manager Sovos Employee Review

Thank you for sharing your honest feedback after more than five years with Sovos. I am glad remote work flexibility was valuable during your time here. I want to address a few points directly. Our strategic direction is clear and we communicate it regularly through our All Connects meetings and other forums: our vision is to transform tax and compliance into a force for growth and a core strategy to do is our evolution from point solutions to platform. We are executing against that vision, taking market share and growing in the areas that matter. We do backfill roles. In the vast majority of cases, positions are replaced when employees move on. While we may occasionally pause to reassess structure or scope, adding permanent workload without a plan to replace talent is not how we operate. When teams feel stretched, that is something I take seriously. Regarding onboarding, we provide a full-day orientation session along with pre-hire communication and follow-ups alongside functional trainings, though I recognize that the experience can vary depending on team and manager, and that is something we continue to work on. I am sorry you felt your career stalled during your time here. The reality is that Sovos is not for everyone. We find that people who are adaptable, results-driven, and collaborative in fast-paced environments succeed best here. We are making significant investments across the business, including in our Sales, Product, and Service Delivery teams, as well as AI tools to help our people feel more productive and empowered in their roles. Thank you for the contributions you made during your tenure, and I genuinely wish you well in what is next. - Colleen Schlagel, Chief Talent Officer