Growing pains - company has sooo many manual tasks that you don't have time to sell - Enterprise Account Manager Sovos Employee Review

3.0
Nov 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Great people. Visibility from CEO down on management's plans. Paid well and okay benefits.

Cons

Manual processes, heavy staff turnover. The average sales person's tenure is less than 3 years. low- and middle-management tenure is less than 2 years. Insane amount of meetings and manual workarounds that need to be repeated in multiple places. Insane amount of internal meetings.

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Sovos Response
5y
Thanks for your feedback. I couldn’t agree more with your response about the people who work here. We have incredibly talented people at Sovos. I agree that we have grown (and will continue to grow) quickly. There are some growing pains, and we’ve recently created a centralized business operations team and made some other organizational adjustments to help us move through those changes more efficiently. The goal is to help employees spend even more time serving customers and keeping our promise as a company. Another recent event of note was the pilot of our first No Meeting Day, which received positive feedback. I also want to address your concerns about turnover. Our turnover rates, which aren’t accurate in your review, are in-line with other software companies of similar size. We pride ourselves on giving employees many opportunities to grow and develop their careers. Often, that leads to growth within the organization, but sometimes it means they bring those skills elsewhere. We cheer their development regardless. Please reach out to me directly if you’re interested in discussing any of these matters in more detail. Erik Gilder, Managing Director, North America

Explore other reviews about Sovos

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience thru the Recruiting process with Sovos. Cassie was very honest and open answering all my questions.

Cons

There were no cons at all.

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Sovos Response
1mo
Thank you for sharing this, and welcome to the team! It's wonderful to hear that your recruiting experience set such a positive tone from the start. Cassie is a great example of the kind of Sovosians we are proud to have representing our culture, and knowing she made you feel informed and at ease throughout the process genuinely matters to us. We also love hearing that your first day onboarding helped you connect with our values and get a feel for what we do. That experience is something we work hard to get right, and your feedback confirms it's landing the way we intend. We're glad you're here, and we look forward to growing together. Gregg Spratto President
1.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Being Remote and standard benefits

Cons

Sales leadership is horrendous. New people are brought in not trained, aggressive targets (that have never been hit) usually designed to be the escape goats to protect the old guard. Long tenured sales protects the existing power structures. When results slip, they blame newer reps. New hires don’t hit, quotas unrealistic, weak implementation. Nightmare of a company, the worst I have ever worked at.

1
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Sovos Response
1mo
Thank you for taking the time to share this. Feedback matters, even when we see things differently. Quota-setting and new hire ramp structures are areas we invest in seriously - they're because we want our sellers to win, not to set anyone up to fail. That's the culture we've built, and it's one I'm proud of. That said, I do hear that your experience hasn't matched that intent. If there are specific gaps in how you were onboarded or supported, I'd genuinely like to understand them so we can keep getting better. Please connect with HR or reach out to me directly. We're committed to building a team where every rep has a real shot at success! Alice Katwan, President of Revenue, Sovos
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