Ok - CSM Manager Sovos Employee Review

3.0
Aug 14, 2024
Recommend
CEO approval
Business Outlook

Pros

flexibility - remote working, great inclusive teams

Cons

Unclarity of business plans on some departments, Ambiguity due to US headquarters

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Sovos Response
1y
Hello, thank you for sharing your thoughts. I can agree that the work-life flexibility at Sovos is excellent as we are able to provide employees with the ability to work remotely, while also sustaining an efficient working environment. Inclusivity has been a top priority for us and will continue to be as we progress throughout our new fiscal year. As our business is growing and changing, I understand that you may have felt unclear on our plans moving forward. We have improved our internal communications initiatives and hold all-company meetings, hosted by executives, to stay connected on these topics at least once a month, sometimes more. While we are headquartered in the US, there are clear plans for our global company as we continue to expand throughout the world. We are investing in our people now more than ever and have global teams, made up of managers and individual contributors, that are helping us dive deeper into our engagement surveys and learn from experts, brainstorm and ultimately implement several ideas company-wide within FY25. We recognized improvements needed to be made and are actively working to improve our internal processes. Thank you for your contributions to the team throughout your time spent with us, we wish you the best of luck as you move forward. - ​Dominic Constandi, Chief Customer Officer

Explore other reviews about Sovos

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience thru the Recruiting process with Sovos. Cassie was very honest and open answering all my questions.

Cons

There were no cons at all.

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Sovos Response
1mo
Thank you for sharing this, and welcome to the team! It's wonderful to hear that your recruiting experience set such a positive tone from the start. Cassie is a great example of the kind of Sovosians we are proud to have representing our culture, and knowing she made you feel informed and at ease throughout the process genuinely matters to us. We also love hearing that your first day onboarding helped you connect with our values and get a feel for what we do. That experience is something we work hard to get right, and your feedback confirms it's landing the way we intend. We're glad you're here, and we look forward to growing together. Gregg Spratto President
1.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Being Remote and standard benefits

Cons

Sales leadership is horrendous. New people are brought in not trained, aggressive targets (that have never been hit) usually designed to be the escape goats to protect the old guard. Long tenured sales protects the existing power structures. When results slip, they blame newer reps. New hires don’t hit, quotas unrealistic, weak implementation. Nightmare of a company, the worst I have ever worked at.

1
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Sovos Response
3w
Thank you for taking the time to share this. Feedback matters, even when we see things differently. Quota-setting and new hire ramp structures are areas we invest in seriously - they're because we want our sellers to win, not to set anyone up to fail. That's the culture we've built, and it's one I'm proud of. That said, I do hear that your experience hasn't matched that intent. If there are specific gaps in how you were onboarded or supported, I'd genuinely like to understand them so we can keep getting better. Please connect with HR or reach out to me directly. We're committed to building a team where every rep has a real shot at success! Alice Katwan, President of Revenue, Sovos
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