Interview - Customer Service Representative (CSR) Spectrum Employee Review

1.0
Nov 29, 2020
Recommend
CEO approval
Business Outlook

Pros

The interview process up with recruiter went great With a good follow up

Cons

Much of the interview sent it around dealing with the customer service, irate customers. I did not answer the questions I guess correctly. Which I should’ve said why are your customers so irate? How long have you been given their customer service? Those should’ve been my questions as far as dealing with irate customer is not how can I handle them. Good customer service starts in the beginning not in the end. I did not get the job.

Explore other reviews about Spectrum

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I have been with Spectrum for 7 years now. If you have a good work ethic, Spectrum hands down is the place to work. I've had 2 kids since starting with them, their benefits are amazing, good pay, and I cannot say enough of how fortunate I have been since starting with them.

Cons

They are a corporation. If you understand that, then there aren't any major cons

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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