Decent Pay But Draining - Customer Service Lead Spectrum Employee Review

2.0
Mar 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Free cable and internet, yearly raises with opportunities for two more raises as an agent, holiday overtime pay if you want it on top of guaranteed holiday pay, sometimes helping people solve problems via phone can be rewarding. Several weeks of paid training that can net you a quick couple thousand bucks while you hopefully find something better.

Cons

People seem to think they can treat the employees of their cable company/isp as absolute garbage and the company doesn’t treat the employees much better. The company is very much against working from home and sharing many concerns will be met with the response, “if you don’t like it here find another job.” You will be treated as a number, a replaceable resource to be exploited. Things can change at the drop of a hat. The calls and situations you’re handling will change often.

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Spectrum Response
4y
Thank you for sharing these comments with us. Your feedback helps us better understand employees' needs and experiences, and better informs us about how we can support them and their families. Thank you for helping us toward those goals.

Explore other reviews about Spectrum

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked as an RCS in the Daytona Beach market and my experience has been very positive. Like any outside sales position, success comes down to attitude, consistency, and following a proven system. The reps who struggle are often looking for shortcuts, while the reps who put in the time, learn the process, and stay coachable tend to do very well. Pros: Strong earning potential with uncapped commissions Flexible schedule and independence in the field Supportive teammates and leadership Excellent products that solve real customer needs. More than most of the competition. Opportunities to grow and increase income over time The biggest advantage is that you control your own results. If you're willing to work consistently, learn from successful reps, and stick to a proven approach, this can be a very rewarding career. This is not a sit-at-a-desk job. You'll be walking neighborhoods, talking to people, handling objections, and hearing "no" along the way. That's part of sales. If you enjoy meeting people, helping customers, and taking ownership of your success, the role offers significant upside.

Cons

The role requires patience, consistency, and resilience. Many of the customers we speak with are former subscribers who may have left due to a past service issue, billing concern, or negative experience. Reps often have to overcome skepticism and rebuild trust before even discussing current products and promotions. There is definitely a learning curve, and success doesn't happen overnight. It takes time to learn the territory, understand customer concerns, and develop the communication skills needed to turn difficult conversations into opportunities. Reps who remain coachable, follow a proven system, and stay consistent with their activity tend to perform much better over time.

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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