Pros
The benefits are great and you can bid to change your schedule and i love VTO and i love my supervisor also the training is great and informative you can definitely move up the ladder but pgp is they only way to get promoted and that is only based on metric numbers
Cons
During the pandemic Spectrum/Charter really showed out and showed me how they really feel about the employees thats on the frontline the Pay isn't worth it and yes the rumors are very true “YOU ARE JUST A NUMBER” flushing call center is competing with the big call center in texas everything changed when HR staff changed and transferred out that's when everything went down hill and YES! it’s true that spectrum saying is " You are just a number" metrics is the only thing they care about YES YOU CAN GET A WRITE UP IF YOU ARE DOING BAD ON YOUR METRICS even if its 1 metric at first, you was able to work from home and then after a while, they turned it into something you had to earn APPLY AT YOUR OWN RISK a lot of us are leaving before the year is done be prepared to do video internet and ip streaming and Apple TV device without a pay increase METRICS IS THE ONLY THINK THEY CARE ABOUT and if you want a promotion you should care about the metrics also they are obsessed with being the number 1 call center in the nation because Texas is leading right now