. - Internet and Phone Support Spectrum Employee Review

3.0
Jul 20, 2023
Recommend
CEO approval
Business Outlook

Pros

You don’t have to be technically savvy to perform well at the job, as long as you are following the manual you’ll be fine 401k match great benefits Easy way to move up in the company

Cons

It used to be 24/7 in all call centers which gave you multiple shifts to choose from Shift bid is first based on seniority You have first call resolution so if a customer calls in for something non related to what they spoke to you for, your performance is affected The surveys they have at the end typically the customer grades the company and not you which also affects your performance They prefer you to be in the office but there isn’t much seating available to find a seat Finding a parking spot is almost nonexistent

Explore other reviews about Spectrum

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I have been with Spectrum for 7 years now. If you have a good work ethic, Spectrum hands down is the place to work. I've had 2 kids since starting with them, their benefits are amazing, good pay, and I cannot say enough of how fortunate I have been since starting with them.

Cons

They are a corporation. If you understand that, then there aren't any major cons

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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