3.0
Jul 20, 2023
Former employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
You don’t have to be technically savvy to perform well at the job, as long as you are following the manual you’ll be fine 401k match great benefits Easy way to move up in the company
Cons
It used to be 24/7 in all call centers which gave you multiple shifts to choose from Shift bid is first based on seniority You have first call resolution so if a customer calls in for something non related to what they spoke to you for, your performance is affected The surveys they have at the end typically the customer grades the company and not you which also affects your performance They prefer you to be in the office but there isn’t much seating available to find a seat Finding a parking spot is almost nonexistent