Retention center - Customer Retention Specialist Spectrum Employee Review

1.0
Jun 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Good salary and good benifits

Cons

They don't like when we disconnect No compation for customers needs. Nor employees have to make offers keep customers on the line fir at least 40 minutes max. Sometimes we run out of words .we have to do discovery, top flow offer first from more expensive to last aggressive offer.not fun at all

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, teammates, technology

Cons

AI, bureaucracy, outdated hardware, webex trash

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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