Incompetence, harassment, nepotism - Customer Success Manager (CSM) Splunk Employee Review

1.0
Jan 8, 2022
Recommend
CEO approval
Business Outlook

Pros

No pros left anymore. The product itself is losing its steam as competitors have similar or better products to offer with a less expensive price sticker. Total compensation used to be very good, by the industry standard, a few years ago but it took a nose dive considering the continued bad performance of Splunk stock.

Cons

Widespread culture of incompetence, harassment, nepotism and toxicity starting from the executive leadership all the way down to management level. The entire executive leadership needs to be replaced as they reinforce the culture of toxicity and prevent any hopes of transparency and change. There are very questionable processes and tactics being implemented to cover up feedback from the employees. The company is being run to the ground. There is currently a very high attrition rate and Splunk employees are being fed lies under a massive campaign of cover-up. Board of Directors needs to wake up!!!!! If this disaster and turmoil is not stopped soon, Splunk will be facing multiple lawsuits. 2 Heads of Customer Success Org (CS and PS) need to be replaced ASAP. What a shockingly toxic and political bunch of self- promoters?!

Explore other reviews about Splunk

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with a postivie non-toxic winning culture You can make a LOT of money here and you get great exposure across the greater Cisco org

Cons

For this role spacifically, commission is capped so that's a bit of a bummer but the good thing is there are always Spiffs to go over the cap

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great compensation and time off. No micromanagement. Great product that's known for its strength and solid brand

Cons

Lack of definitive direction with Cisco and old and outdated game plan. Competitors have caught up and sometimes surpassed Splunk leaving Splunkers looking for a new strategy; very small territories, incompetent hires in some management roles

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