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      Spokeo

      Engaged Employer

      Spokeo reviews

      0 stars - Customer Care Spokeo Employee Review

      1.0
      Dec 5, 2018
      Customer care
      Recommend
      CEO approval
      Business Outlook

      Pros

      none. zero. zip. zilch. nada.

      Cons

      This job made me completely miserable. I don't know how I put up with it for so long. The website is garbage and their business practices are slimy. Every day I was giving the same tired excuses to angry customers over and over and I could never actually fix their problems because SPOKEO is the problem. Please Christ do not work here. It is hell.

      avatar
      Spokeo Response
      7y
      Thank you for your feedback. We value all the hard work that our Customer Care (CC) Representatives contribute to our team and recognize the importance of them being the first point of contact to our customers. This past year, we’ve created the Customer Experience (CX) team dedicated to implementing product improvements based on the valuable feedback collected from the Customer Care team. Together, both the CC and CX teams have made impactful changes and will continue to collaborate to address customers concerns efficiently.

      Explore other reviews about Spokeo

      5.0
      Nov 10, 2025
      Data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company culture and good people to work with.

      Cons

      401k matching stops and less bonus.

      1.0
      Nov 26, 2025
      Email support
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

      Cons

      Whoops, just read the above

      2
      avatar
      Spokeo Response
      6mo
      Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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