Great place to work. - Customer Care Spokeo Employee Review

Thank you for taking the time to post your feedback! We agree that the unprecedented situation with COVID-19 has brought forth many new challenges as it continues to evolve. Over the last few months, the Customer Care leadership team has welcomed the opportunity to serve our customers alongside our front line agents to provide the team and our customers with additional support. This positive adjustment has enabled the leadership team to reconnect directly with customers and has created a deeper understanding of what it means to be on the front line. This understanding also extends to advocating for team members to collaborate across departments. We are excited to have recently transformed what was once a Customer Care initiative into an inclusive Voice of Spokeo program across all departments of the company. Now all team members can voice their feedback and suggest ideas to improve our product and service. While we have had to make many adjustments during this time, we are beyond thankful to be in the position to accommodate remote work for all team members, and we will continue to look for more opportunities to preserve and enhance our team culture. Thank you again for your comments!