Very real problems across the company, and no clear plan to fix them - Anonymous employee Spreetail Employee Review

2.0
Dec 18, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you're fresh out of school, this place has some good opportunities to work on interesting problems as it continues to grow like crazy. Benefits aren't very good, but the salary ranges are actually decent. They're too big to completely collapse, so as long as you're willing to put up with the directionless management you'll have a relatively stable place to work for the foreseeable future.

Cons

This place is a complete train wreck in terms of management. The company values are talked about during new hire training and then never lived out in any meaningful sense in the day to day of working there. The benefits package is way below average. No 401k and they consistently dance around when they'll add one. No opportunities to attend conferences or professional development things like conferences or certifications. The paternity and maternity leave policies are totally up to the whims of each department. Other reviews have already mentioned the push for 45 or 50+ hour weeks, and that workaholic mentality is actively promoted by senior leadership - the CEO has stood on stage and told the company that they want people who will sacrifice family and whatever else for Spreetail. Turnover is a mess - 25% or more in multiple divisions, and there has been no changes internally to try addressing it. I have yet to hear anything even resembling a company vision or what they want to do besides "make more money", and even the ridiculous revenue targets are mostly invented out of thin air. That pushes managers to make arbitrary performance metrics to accomplish those invented goals. The content team has been turned into essentially an SEO content farm, the customer service team has ridiculous goals for email response times and Net Promoter Scores (no one in any industry has the performance metrics that have been set for that department), business development has to create new revenue sources without support to actually run them. The list goes on and on. In short: you have a company that is endlessly chasing after more revenue and is willing to chew through its employees in the pursuit of that. It's fine if you're just starting out your career, but if you have anything resembling experience you're going to be endlessly frustrated every single day.

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Spreetail Response
7y
We appreciate you taking the time to leave this review of your experience at Spreetail. 
We believe in transparency of our company’s vision: To make a dent in the universe by delighting millions of customers, creating opportunity and wealth for our team, while revolutionizing the communities we touch. This means we continually strive for betterment of not just our business, but in the lives of our team members and their families, and in the places people call home across the country. Though achieving revenue goals certainly helps us accomplish this purpose, there is so much more behind what we’re working toward than money. Additionally, we’d love to share more details about how we set company and departmental goals, and clear up any questions you have. Please contact your department’s Business Partner directly to discuss, or reach out to hr@spreetail.com. Thank you!

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Pros

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Cons

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