Pros
Nothing. Don’t work here. Worst job ever.
Cons
All this company cares about is numbers. Imagine working at a mental health company that burns you out while simultaneously making you feel unsafe to ask for time off because you’ll get “dinged” for taking some. Point system for absences/sick days. What is this? Kindergarten? Don’t believe the unlimited PTO. Never been more micromanaged in my life. Prepare to constantly be slacked by people pretending to care when really they want to know why your call took an extra 5min to wrap up. Many employees stay later just to hit their metrics for the day. Inbound call shifts leave you with little time for anything else unless you’re GLUED to your laptop without so much as a bathroom break. Would never recommend this company to anyone. Seems as though they hire a lot of young people straight out of college so they don’t really know any better. They are severely underpaying for the amount of output they’re asking for. If you currently work there, just know there are better places. You’re being robbed.