Drowning in Negativity - Customer Service Lead Staples Employee Review

1.0
Jun 2, 2012
Recommend
CEO approval
Business Outlook

Pros

If your lucky to get a manager who cares about the store and employees this could be the list... -Inspired learning -Great pay -Desire to work -Great reputation for workplace and shopping experience -EASY shopping experience -Good communication between employees and customers -Better Incentives -Respectful managers & co-workers -Less micromanagement -Every day is "Blue"

Cons

In reality this is what we unfortunately are facing daily.... -Terrible pay (even at level 2 &3 ) -Disrespectful & UN-intelligent managers & co-workers -Constantly shoving V.I.B.E down employees throats -Rebates/Surverys/Rewards are difficult for both employees and customers -Constantly cutting hrs if your not selling PRP'S, FPP'S TSP'S right and left -Lack of training from managers and district managers -Endless conference calls -Endless list of negative/put down emails about ESP, ET, CSATS, etc... -VHS training videos are a joke due to the constant changing rules and expectations of Staples

Explore other reviews about Staples

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

good coworkers and benefits and work life balance

Cons

no flexible hours for students

3.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The location I worked at was very kind and accommodating.

Cons

They are forced to run a skeleton crew, Amazon returns bring in excessively angry people who do not buy things, too much emphasis on signing people up for the rewards program, balloons are coming

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